Refund & Cancellation Policy
Last updated 20 Jun 2026
This policy covers subscription billing for vendors and order payments made by guests. Order refunds are decided by the vendor; subscription matters are handled by Zoxohu.
Subscription cancellations
You can cancel a paid plan at any time from your dashboard. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. We don't charge a cancellation fee.
Subscription refunds
Subscription payments are generally non-refundable for time already elapsed. If you were charged in error or experienced a sustained outage that prevented you from using a paid feature, contact us and we'll review a pro-rata refund in good faith.
Guest order refunds
Refunds for food and drink orders are the responsibility of the vendor you ordered from, in line with their own policy.
- Contact the vendor first for cancellations or issues with an order
- Approved refunds are returned to your original payment method
- Cash and POS payments are settled directly with the vendor
Failed or duplicate payments
If a payment fails but you were charged, or you were charged twice for the same order, the bank typically reverses the extra charge automatically. If it doesn't appear within a few business days, contact us with the transaction reference and we'll help trace it.
How to request a refund
For subscription or payment issues, email billing@zoxohu.com with your account email and any transaction reference. For an order, reach out to the vendor through their store first; we're glad to help if it can't be resolved.